Misha Johanna
About Misha Johanna
Misha Johanna is a Senior Customer Success Manager currently working at Whatagraph in Vilnius, Lithuania. With a background in customer success and human resources, she has held various roles in the hospitality and tech industries over the past decade.
Current Role at Whatagraph
Misha Johanna serves as a Senior Customer Success Manager at Whatagraph, a position held since 2023. This role is based in Vilnius, Lithuania, and operates in a hybrid work environment. In this capacity, Misha focuses on enhancing customer satisfaction and ensuring successful onboarding and utilization of Whatagraph's services.
Previous Experience in Customer Success
Prior to her current role, Misha worked at Whatagraph as a Customer Success Manager from 2020 to 2023. During this time, she contributed to customer engagement and retention strategies, helping clients maximize the value of their analytics solutions. Her tenure at Whatagraph spanned three years.
Experience in Human Resources and Customer Happiness
Misha has a background in human resources and customer service. She worked as a Customer Happiness & HR Advisor at Gardens of the Sun Jewelry from 2019 to 2022, where she focused on employee engagement and customer satisfaction. Additionally, she served as a Human Resources Executive at Sheraton Hotels & Resorts for four months in 2014.
Educational Background
Misha holds a Master in Social Sciences from Vilnius University, where she studied International Relations and Political Science from 2019 to 2021. She also earned a Bachelor of Psychology from Sanata Dharma University between 2007 and 2012. In 2023, she completed a six-month program in Data Analytics at Turing College.
Career Development in Hospitality
Misha has significant experience in the hospitality industry. She worked at Banyan Tree Hotels & Resorts as a Guest Service Officer and later as a Training Coordinator. Additionally, she was an Online Community & Reputation Manager at Karma Group Global from 2017 to 2019, where she managed community engagement and brand reputation.