Nicolas Blais
About Nicolas Blais
Nicolas Blais is an Inspecteur Technico Commercial at Whirlpool France, where he focuses on enhancing revenue from parts sales and minimizing warranty claims. With over 20 years of experience in the domestic appliance repair service industry, he has held various technical and commercial roles throughout his career.
Current Role at Whirlpool France
Nicolas Blais currently serves as an Inspecteur Technico Commercial at Whirlpool France, a position he has held since 2019. Based in Nantes, Pays de la Loire, France, he works in a hybrid capacity. His responsibilities include increasing revenue from parts sales and reducing warranty volume, which aligns with the company's commercial performance goals. He also plays a significant role in ensuring partner competence through technical training and aligning interventions with available stock.
Previous Experience in the Appliance Industry
Nicolas Blais has over 20 years of experience in the domestic appliance repair service industry. Prior to his current role, he worked at Whirlpool France in various capacities. He served as an Inspecteur Technico-commercial from 2016 to 2019 and as a Technicien électroménager itinérant from 2011 to 2016. His earlier roles include working at Darty as a Technicien électroménager itinérant from 2002 to 2005 and at Auchan France in the same role from 2005 to 2010.
Education and Technical Training
Nicolas Blais studied at BTP CFA, where he focused on Maintenance des Appareils et Équipements Ménagers et de Collectivités. He achieved a Baccalauréat professionnel M.A.E.M.C between 2000 and 2002. His educational background provides a strong foundation for his extensive career in the appliance repair service industry.
Market Analysis and Customer Satisfaction Initiatives
In his role at Whirlpool France, Nicolas Blais is responsible for analyzing market trends, including competitor products, pricing, and promotional strategies. He implements customer satisfaction tracking through the Net Promoter Score (NPS) system, ensuring that customer feedback is integrated into business strategies to enhance service quality.
Performance Improvement Programs
Nicolas Blais plays a key role in developing local action plans and improvement programs with partners to enhance performance and quality. His focus on collaboration and training ensures that partners are well-equipped to meet the demands of the market and maintain high standards in service delivery.