Cristina Ramos Martinez
About Cristina Ramos Martinez
Cristina Ramos Martinez serves as the Sr. Director of Customer Experience at Whisker, where she has worked since 2022. She has extensive experience in customer service and management, having held various leadership roles at companies such as iROCKER Inc, Citi, and RadioShack.
Current Role at Whisker
Cristina Ramos Martinez serves as the Senior Director of Customer Experience at Whisker. She has held this position since 2022, contributing to the company's focus on enhancing customer interactions and satisfaction. Her role involves overseeing customer service strategies and ensuring a high-quality experience for users of Whisker products.
Previous Experience at iROCKER Inc
Before joining Whisker, Cristina worked at iROCKER Inc as the Senior Director of Customer Experience from 2021 to 2022. During her tenure, she was responsible for leading customer service initiatives and improving overall customer engagement in Jacksonville, Florida.
Career at Citi
Cristina held the position of Senior Vice President and Director of the Premium Servicing Customer Service Group at Citi from 2016 to 2021. In this role, she managed customer service operations and developed strategies to enhance service delivery in Jacksonville, Florida.
Educational Background
Cristina studied at Webster University, where she earned a Master of Arts in Business Management from 2002 to 2004. She also attended the University of North Florida, obtaining a Bachelor of Arts and Sciences in Communications/Public Administration from 1995 to 1999.
Diverse Work History
Cristina has a varied work history that includes roles such as Regional Human Resources Manager at RadioShack, Customer Operations Manager at CSX Intermodal, and Payroll & Accounts Payable Manager at Florida East Coast Railway. Her experience spans multiple industries, contributing to her expertise in customer experience and operations.