Deza Derder
About Deza Derder
Deza Derder is a Customer Experience Training Lead with over 10 years of experience in adult learning and service excellence. Currently employed at Whisker since 2022, Derder has held various training roles at notable companies including American Advisors Group and ADP.
Current Role at Whisker
Deza Derder serves as the Customer Experience Training Lead at Whisker, a position held since 2022. In this role, Derder focuses on enhancing customer experience through effective training programs. The position involves developing training materials and strategies to improve service delivery and customer satisfaction.
Previous Experience at American Advisors Group
Before joining Whisker, Derder worked at American Advisors Group as a Learning & Development Trainer from 2021 to 2022. This role was based in Las Vegas, Nevada, and involved creating and implementing training programs aimed at improving employee performance and service quality.
Experience at ADP
Derder has extensive experience at ADP, where roles included Trainer from 2013 to 2015, Interim Training Team Lead from 2015 to 2016, and Training Team Lead from 2016 to 2017. These positions were based in the Philippines and focused on developing training initiatives to enhance team capabilities and operational efficiency.
Background in Adult Learning and Service Excellence
With over 10 years of experience in adult learning and service excellence, Derder specializes in strategic leadership within the learning and delivery field. This expertise supports the development of effective training programs that cater to adult learners and improve service outcomes.
Educational Qualifications
Derder studied at Carlos Hilado Memorial State College, where a Bachelor of Elementary Education was achieved. This degree was completed from 2005 to 2009 and provided a foundation in educational principles and practices, contributing to Derder's expertise in training and development.