Julie Murphy
About Julie Murphy
Julie Murphy is a Product Specialist at Whisker, where she has worked since 2020. She specializes in managing seller fulfilled orders and troubleshooting products, particularly the Litter-Robot, while utilizing various software tools to enhance customer service.
Work at Whisker
Julie Murphy has been employed at Whisker as a Product Specialist since 2020. In her role, she is part of the Amazon Success Team, where she manages various aspects of seller fulfilled orders, including orders, messages, returns, and account health. Julie utilizes Magneto software for creating new orders, managing database entries, and arranging warranty repairs. She is also cross-trained to work in different roles within the Customer Service department, enhancing her versatility and ability to support various functions.
Education and Expertise
Julie Murphy studied Merchandise Management at Michigan State University, where she gained knowledge relevant to her current role. She also attended Oakland Community College, earning an Associate's degree in General Studies. Her educational background supports her expertise in product management and customer service, particularly in troubleshooting and providing recommendations for products such as the Litter-Robot.
Background
Before joining Whisker, Julie worked at UFCW as Assistant To The Director of Member Records for eight years, from 2012 to 2020. This experience provided her with a solid foundation in administrative support and member relations. Her transition to Whisker allowed her to apply her skills in a product-focused environment, where she engages with customers and supports their needs.
Technical Skills and Tools
Julie Murphy is proficient in several software tools essential for her role at Whisker. She uses Magneto for order management, UJet for customer engagement, SalesForce for customer relationship management, and Amazon Seller Central for supporting seller operations. These tools enable her to effectively manage customer interactions and ensure a smooth order fulfillment process.