Ranya Sakatan
About Ranya Sakatan
Ranya Sakatan is a Customer Experience Manager with extensive experience in retail and customer service. She has held various roles at companies such as J.Crew, Gap Inc., and Stitch Fix, and has a strong background in learning and development.
Current Role at Whisker
Ranya Sakatan serves as the Customer Experience Manager at Whisker, a position she has held since 2023. In this role, she focuses on enhancing client experience outcomes through innovative performance support and creative problem-solving. Her responsibilities include managing customer interactions and ensuring a high level of service delivery.
Previous Experience at J.Crew
Ranya Sakatan has extensive experience at J.Crew, where she held multiple positions over several years. She worked as a Stylist Supervisor from 2015 to 2018 in San Antonio, Texas, and as a CX Sales Supervisor from 2014 to 2015 in the same area. Additionally, she served as a Sr. International Supervisor from 2018 to 2020 in a remote capacity and as an Assistant Key Holder from 2013 to 2014 in San Antonio.
Experience at Stitch Fix
At Stitch Fix, Ranya Sakatan contributed as a Merchandise Education Specialist from 2021 to 2022 and as a Styling Team Lead from 2020 to 2023. Her roles involved training and guiding teams to improve customer engagement and service quality, leveraging her background in customer experience.
Background in Customer Experience
Ranya Sakatan has a strong background in customer experience, having worked at Gap Inc. as a Customer Experience Expert from 2010 to 2013 and as a Brand Manager in 2013. Her experience spans various roles that emphasize building cross-functional relationships and partnerships with executive leaders and vendors.
Education and Academic Background
Ranya Sakatan earned her Bachelor of Arts (B.A.) degree in Communications and Political Science from The University of Texas at San Antonio. She completed her secondary education at Round Rock High School. Her academic background supports her professional focus on customer experience management and learning and development.