Amber Cohan
About Amber Cohan
Amber Cohan serves as the Trade Marketing & Customer Service Manager for the Retail Division at White Castle, where she has worked since 2011. With over a decade of experience in customer service operations and a background in trade marketing, she has significantly contributed to the company's retail growth.
Work at White Castle
Amber Cohan has served as the Trade Marketing & Customer Service Manager in the Retail Division at White Castle since 2011. Based in the Columbus, Ohio area, she has spent 13 years in this role. Cohan has played a key role in enhancing customer service strategies within the retail division, focusing on improving customer experiences and operational efficiency. Her contributions have been significant in growing White Castle's retail presence.
Previous Employment Experience
Before joining White Castle, Amber Cohan worked at Quest Software as a Support Renewals Analyst from 2010 to 2011. In this role, she was responsible for managing customer support renewals. Prior to that, she was employed at Bimbo Bakeries USA as a Sales Analyst from 2008 to 2009, where she contributed to sales data analysis and reporting. These positions provided her with valuable experience in customer service and sales analytics.
Education and Expertise
Amber Cohan studied at Western Kentucky University, where she earned a Bachelor of Science degree in Accounting from 2005 to 2008. This educational background has equipped her with strong analytical skills and a solid understanding of financial principles, which she applies in her current role in trade marketing and customer service management.
Professional Skills
Amber Cohan possesses over a decade of experience in managing customer service operations within the retail sector. Her expertise includes trade marketing strategies that contribute to business growth. Cohan's skills in customer service management and trade marketing have been instrumental in her role at White Castle, where she focuses on enhancing customer satisfaction and driving retail performance.