Devin Holling
About Devin Holling
Devin Holling is a Support Engineer with extensive experience in IT support and training. He has worked at White Label Communications LLC since 2018 and previously held positions at NetCarrier and Hotel Metro.
Work at White Label Communications
Devin Holling has been employed at White Label Communications LLC as a Support Engineer since 2018. In this role, he is responsible for customizing call flows and endpoint configurations. He also conducts quality assurance testing of the entire platform prior to upgrades. Additionally, he documents new fixes and procedures using Confluence and creates development tickets for code review in Jira.
Previous Experience at NetCarrier
Before joining White Label Communications, Devin Holling worked at NetCarrier as a Technical Support Representative from 2016 to 2018. His role involved providing technical support to clients and resolving issues related to their services. This position helped him develop skills that are applicable to his current role in support engineering.
Education and Expertise
Devin Holling studied at Milwaukee Area Technical College, where he earned an Associate’s Degree in IT Network Specialist between 2011 and 2016. His educational background provides him with a solid foundation in information technology and network management. He also completed his high school education at Shorewood High School, graduating in 2011.
Training on Atlas and Boomea Platforms
In his current position, Devin Holling provides extensive training on all products related to the Atlas and Boomea platforms. This training is essential for ensuring that users understand the functionalities and capabilities of these platforms, contributing to effective usage and customer satisfaction.
Early Career at Hotel Metro
Prior to his technical roles, Devin Holling worked as a Valet/Bellman at Hotel Metro from 2015 to 2016. This position involved providing customer service and managing guest luggage, which helped him develop interpersonal skills that are beneficial in his current support role.