Allison Gates
About Allison Gates
Allison Gates is a Member and Audience Services professional at WHYY in Philadelphia, with a background in photography and fine arts. She has experience in customer service and data management, having previously worked in various roles including as a Recruitment Specialist and Product Specialist.
Current Role at WHYY
Allison Gates has been working at WHYY in the Member and Audience Services department since 2019. In this role, she acts as the initial point of contact for WHYY members, listeners, viewers, and the public. She handles requests, questions, and complaints through various communication channels, including telephone and email. Additionally, she develops weekly reports to provide insights into membership engagement and ensures data quality by maintaining up-to-date contact information and critical data points for WHYY members.
Previous Experience in Audience Services
Before joining WHYY, Allison Gates worked as a Recruitment Specialist at Syracuse University - College of Visual and Performing Arts from 2013 to 2015. She also served as a Product Specialist at RevZilla from 2015 to 2018, where she gained experience in customer service and product knowledge. Additionally, she worked as a Photographer at the Independence Seaport Museum from 2015 to 2019, contributing to visual documentation and promotional efforts.
Educational Background
Allison Gates holds an Associate's degree in Fine and Studio Arts from Onondaga Community College. She furthered her education at John Jay College (CUNY), where she studied Forensic Psychology and earned a Bachelor's degree. Additionally, she obtained a Master's degree in Photography from the S.I. Newhouse School of Public Communications at Syracuse University, completing her studies from 2014 to 2016.