Katherine Hanson
About Katherine Hanson
Katherine Hanson is a Member Services Associate at WHYY in Philadelphia, Pennsylvania, where she has worked since 2023. She holds a BSW in Social Work from Temple University and has a diverse background in customer service and management roles.
Work at WHYY
Katherine Hanson serves as a Member Services Associate at WHYY, a public media organization based in Philadelphia, Pennsylvania. She has held this position since 2023, contributing to the organization for 11 months. In her role, she utilizes her skills in customer service and documentation management to assist members effectively.
Education and Expertise
Katherine Hanson studied at Temple University, where she earned a Bachelor of Social Work (BSW) degree from 2009 to 2013. Her educational background in social work provides her with a strong foundation for understanding client needs and enhancing her customer service capabilities.
Background in Customer Service
Katherine Hanson has a diverse background in customer service, having worked in various roles that have equipped her with a wide range of skills. Her experience includes positions at Whole Foods Market, where she served as a Beer and Wine Buyer, Cheese Monger, and Customer Service Team Member. This extensive experience allows her to adapt to different roles and responsibilities effectively.
Previous Work Experience
Prior to her current role at WHYY, Katherine held several positions that contributed to her skill set. She worked at the Philadelphia Zoo as a Member & Guest Support Associate, and at Di Bruno Bros. as a Retail Data Coordinator. Additionally, she gained experience in inventory and ordering during her time at Whole Foods Market, enhancing her organizational skills.
Skills in Scheduling and Documentation
Katherine possesses strong skills in scheduling and planning, which support her effectiveness in her role at WHYY. She has extensive experience in managing and organizing paperwork and documentation, crucial for her responsibilities as a Member Services Associate. These skills have been developed through her various customer service roles.