Cristina Fedirka
About Cristina Fedirka
Cristina Fedirka serves as the Head of Customer Experience at Wibond, a position she has held since 2022. She has extensive experience in customer service and operations, having worked in various roles at companies such as Banco Hipotecario, TeleTech, EY, and Cognizant.
Current Role at Wibond
Cristina Fedirka serves as the Head of Customer Experience at Wibond, a company that participated in Y Combinator's Winter 2022 batch. She has held this position since 2022, contributing to the development and enhancement of customer experience strategies within the organization.
Previous Experience in Customer Service
Prior to her current role, Cristina worked in various customer service and operational positions. She was a Sales Representative at TeleTech for HSBC in 2006, and later served as a Quality and Training Specialist at Banco Hipotecario from 2012 to 2015. Her experience also includes roles as an Operation Supervisor at TeleTech and as a Customer Experience Manager at Ualá in 2022.
Career Progression at Cognizant
Cristina held multiple positions at Cognizant from 2018 to 2022. She started as an Operations Manager and advanced to the role of Senior Operations Manager in 2021. Her work at Cognizant took place in Ciudad Autonoma de Buenos Aires, where she managed operations and led teams.
Educational Background
Cristina studied at Universidad Nacional de Quilmes, where she completed a Diplomatura en Ciencias Sociales from 2005 to 2009. She furthered her education at Universidad de Buenos Aires, studying Derecho and achieving her degree in Abogacía from 2015 to 2022.
Experience in Quality Assurance
Cristina's career includes significant experience in quality assurance. She worked as a Quality Assurance Specialist at TeleTech from 2007 to 2010, focusing on HSBC Enhanced Services and Sprint Sales Support. This role contributed to her expertise in maintaining high standards in customer service operations.