Chelsea Cook
About Chelsea Cook
Chelsea Cook is a Store Manager at Wickes in Staines, Surrey, with a background in operations and customer service management. She has received recognition for her leadership skills and has successfully implemented programs that improved customer satisfaction and increased store sales.
Work at Wickes
Chelsea Cook has held multiple positions at Wickes, starting as a Customer Service Supervisor from 2013 to 2014. She then advanced to the role of Customer Service Manager from 2014 to 2016. After a brief tenure as Operations Manager from 2017 to 2019, she became the Store Manager in 2019, a position she has held for five years in Staines, Surrey. During her time at Wickes, she implemented a customer service training program that improved customer satisfaction scores by 15% and organized community outreach initiatives with local schools.
Previous Experience at B&Q
Before her extensive career at Wickes, Chelsea Cook worked at B&Q as a Showroom Manager for ten months in 2016. Her role involved overseeing showroom operations and enhancing customer experiences in New Malden, Greater London. This position contributed to her development in retail management and customer service.
Education and Expertise
Chelsea Cook studied at Kingston College from 2006 to 2010, where she focused on Hair Styling and Hair Design, achieving NVQ Levels 1, 2, and 3. Prior to that, she attended Chessington Community College from 2003 to 2008, where she completed her GCSEs. Her educational background provides her with a diverse skill set applicable to her roles in retail management.
Leadership and Achievements
Chelsea Cook has received recognition for her leadership skills at Wickes, contributing to the store's highest regional performance rating. She led a team that achieved a 20% increase in store sales year-over-year through strategic merchandising and promotional campaigns. Additionally, she developed a mentorship program for junior staff, promoting career growth within the company.
Community Engagement Initiatives
Chelsea organized and led a community outreach initiative at Wickes that partnered with local schools. This initiative provided educational workshops focused on home improvement projects, demonstrating her commitment to community engagement and education.