Claire La' Grue
About Claire La' Grue
Claire La' Grue serves as the Carrier and Direct Delivery Manager at Wickes, where she has worked since 2016. With extensive experience in customer satisfaction and conflict resolution, she has held various managerial roles in the retail and service industries.
Work at Wickes
Claire La' Grue has been employed at Wickes since 2008, where she has held the position of Administration Manager for 16 years. In addition to her administrative role, she has served as the Carrier and Direct Delivery Manager since 2016, contributing to the company's operations in Watford, United Kingdom. In these roles, she focuses on enhancing customer satisfaction and loyalty by addressing queries and resolving issues promptly. Her responsibilities include overseeing direct delivery processes and ensuring that operational standards are met.
Previous Experience in Retail Management
Before joining Wickes, Claire La' Grue worked at Comet as a Sales Manager from 2007 to 2008. In this role, she was responsible for managing sales operations and promoting customer engagement. Prior to her time at Comet, she spent seven years at Compass Group as RM Combi Site Manager from 2000 to 2007, where she managed site operations and ensured service delivery standards were maintained.
Skills and Expertise
Claire La' Grue possesses highly developed skills in problem identification and the implementation of effective solutions. Her experience includes conflict resolution and customer complaint management, which are critical in her current roles. She demonstrates strong communication and organizational skills, enabling her to manage complex situations and maintain high standards of service.
Background in Customer Satisfaction
With extensive experience in promoting customer satisfaction and loyalty, Claire La' Grue has a proven track record of resolving queries and difficulties efficiently. Her front-line experience in demanding conditions has equipped her with the ability to maintain high service standards while addressing customer needs effectively.