Claire Whitelaw
About Claire Whitelaw
Claire Whitelaw is a Store Manager with over twenty years of experience in retail management. She has a strong background in health and safety compliance and has previously held a managerial position at B&Q, where she developed strategic business plans and supported other managers.
Work at Wickes
Claire Whitelaw has served as a Store Manager at Wickes since 2020. In this role, she oversees daily operations, ensuring compliance with health and safety standards. She is responsible for implementing strategies to enhance customer experience and drive sales. Her leadership focuses on team development and operational efficiency, contributing to the overall success of the store.
Previous Experience at B&Q
Prior to her role at Wickes, Claire Whitelaw worked at B&Q as a Showroom Trading Manager from 2015 to 2020. During her five years in this position, she managed showroom operations and contributed to sales strategies. Her experience at B&Q provided her with valuable insights into retail management and customer engagement.
Training and Development Expertise
Claire Whitelaw is trained in all areas of store health and safety compliance. She plays a key role in training team members on new processes and systems. This training is integrated into performance appraisals, aimed at enhancing the overall customer experience. Her focus on development ensures that staff are well-equipped to meet customer needs.
Business Planning Skills
Claire Whitelaw builds 30/60/90 business plans to strategize and achieve business goals. This structured approach allows her to set clear objectives and measure progress effectively. Her planning skills contribute to the operational success of the store and help align team efforts with broader business targets.
Support for Struggling Managers
In her role, Claire Whitelaw supports struggling managers at other sites by sharing best practices. She focuses on motivating these managers to achieve results, fostering a collaborative environment within the organization. Her willingness to assist others demonstrates her commitment to overall team success.