Dominic Bowers
About Dominic Bowers
Dominic Bowers is a Store Manager at Wickes, where he has worked since 2015. He completed the Aspire programme to enhance his leadership skills and has a background in plumbing and customer service.
Work at Wickes
Dominic Bowers has served as Store Manager at Wickes since 2015. Over the course of his nine years in this role, he has gained extensive experience managing various types of Wickes stores, including super centres and the third largest store in the company. His responsibilities include overseeing daily operations, ensuring customer satisfaction, and implementing company policies. Bowers has contributed to the development of the manifesto store proposition, which aims to enhance the customer experience and improve store performance.
Previous Experience at TradePoint UK
Before joining Wickes, Dominic Bowers worked as Tradepoint Manager at TradePoint UK from 2013 to 2015 in Reading, United Kingdom. In this role, he focused on understanding the diverse customer base served by TradePoint, which helped him develop skills in customer engagement and service. His experience at TradePoint provided a foundation for his subsequent role at Wickes, where he continues to prioritize customer service.
Education and Expertise
Dominic Bowers studied at Aylesbury College, where he completed a course in Plumbing and Related Water Supply Services, achieving NVQ Level 2 from 2002 to 2004. He also attended Tring School. Additionally, he completed the Aspire programme, which is designed to develop leadership skills within the retail sector. This educational background, combined with his practical experience, has equipped him with the necessary skills to excel in retail management.
Customer Service Focus
Dominic Bowers places a strong emphasis on customer service in his role as Store Manager. He believes that people are the biggest advocates for the business and prioritizes understanding customer needs and preferences. His approach to management includes fostering a customer-centric environment, which is essential for driving sales and enhancing the overall shopping experience.