Gemma Connor
About Gemma Connor
Gemma Connor is a Store Operations Manager at Wickes, where she has worked since 2022. She has held various roles within the company, including Training and Quality Manager and Customer Relations Team Manager, and has previous experience at Asda as a Customer Service Assistant.
Current Role at Wickes
Gemma Connor serves as the Store Operations Manager at Wickes, a position she has held since 2022. In this role, she is responsible for overseeing store operations, ensuring efficiency, and enhancing customer satisfaction. Her experience in various roles within the company contributes to her understanding of operational dynamics and team management.
Previous Positions at Wickes
Prior to her current role, Gemma Connor held multiple positions at Wickes. She worked as the Training and Quality Manager for six months in 2021, focusing on staff training and quality assurance. From 2019 to 2021, she was the Customer Relations Team Manager, where she managed customer service operations. Additionally, she served as the Customer Service Advisor from 2014 to 2017 and as the Service Delivery Team Leader from 2017 to 2019, gaining extensive experience in customer service and team leadership.
Experience at Asda
Before her tenure at Wickes, Gemma Connor worked at Asda as a Customer Service Assistant from 2012 to 2014. This role provided her with foundational experience in customer service, which she later applied in her various positions at Wickes.
Educational Background
Gemma Connor studied at Northampton Academy. This educational background has contributed to her professional development and skills in management and customer service.