Kelly Raine
About Kelly Raine
Kelly Raine is a Regional Installation Manager with extensive experience in home installations and customer service. She has worked at B&Q and Homebase before joining Wickes, where she focuses on enhancing brand awareness and developing team capabilities.
Work at Wickes
Currently, Kelly Raine serves as the Regional Installation Manager at Wickes, a position held since 2019. In this role, she oversees installation operations within the East Division. Her responsibilities include managing installation teams and ensuring that service quality meets customer expectations. Kelly focuses on enhancing brand awareness through excellence in customer service, contributing to the overall success of Wickes in the home improvement sector.
Previous Experience at B&Q
Kelly Raine has significant experience working at B&Q, where she held multiple roles. From 2013 to 2018, she worked as the Homefit Installation Manager for five years, primarily in London and the South East. Following this role, she served as a Customer Relations Partner for one month in 2019. During her tenure, she developed skills in customer service and home installations, which have been instrumental in her career.
Background in Homebase
Before her time at B&Q, Kelly worked at Homebase as a Showroom Manager from 2006 to 2013 for seven years in Harlow. This role provided her with foundational experience in retail management and customer engagement, which she has built upon in her subsequent positions. Her background in showroom management has contributed to her expertise in home installations and customer relations.
Education and Expertise
Kelly Raine studied at Sir James Altham, where she gained foundational knowledge that supports her career in the home improvement industry. Her expertise includes home installations, warranties, and customer service excellence. She is skilled in training and developing teams, which enhances their performance and contributes to business value. Additionally, she possesses strong commercial acumen, enabling her to identify and maximize sales opportunities effectively.