Laura Rodwell
About Laura Rodwell
Laura Rodwell is a Customer Service Assistant at Wickes, where she has worked since 2017. She has a background in Information Technology for Business Management and has gained experience in product and project management through various work placements and her academic studies.
Work at Wickes
Laura Rodwell has been employed at Wickes as a Customer Service Assistant since 2017. In this role, she is responsible for assisting customers, addressing inquiries, and ensuring a positive shopping experience. Her tenure at Wickes has spanned over seven years, during which she has developed a strong understanding of customer needs and service excellence in the retail environment.
Education and Expertise
Laura Rodwell studied at the University of West London, where she earned a degree in Information Technology for Business Management from 2019 to 2022. Additionally, she attended Suffolk New College, achieving a BTEC National Extended Diploma in Business from 2017 to 2019. Her education has equipped her with skills in product and project management, marketing, and business management, along with technical competencies in HTML, Java, SQL databases, and data mining.
Background in Work Placements
Laura has participated in several work placements that have contributed to her professional development. In 2016, she completed work placements at Ashtons Legal and BT, each lasting one month. In 2019, she worked at Salesforce for one month as part of a work placement in London. These experiences have provided her with insights into various industries and enhanced her practical skills.
Project Management Experience
In 2018, Laura Rodwell served as a Project Manager for the British Science Week at BT for one month. This role involved overseeing project activities and coordinating efforts to promote science education. Her involvement in project management, combined with her academic training in agile delivery methods, has strengthened her capabilities in managing projects effectively.
Technical Skills Development
Laura's degree program is accredited by TechUK, emphasizing a blend of technical, business, and interpersonal skills. Through her studies, she has gained expertise in leveraging agile delivery methods and has developed a solid foundation in various programming languages and database management. This technical background supports her career in the technology and business sectors.