Liam Ridley
About Liam Ridley
Liam Ridley is a Store Manager at Wickes in Northallerton, North Yorkshire, where he has worked since 2019. He has a background in customer service and management, having previously held various roles at B&Q and Wickes, where he demonstrated strong leadership and developed programs to enhance employee skills and customer engagement.
Work at Wickes
Liam Ridley has been serving as the Store Manager at Wickes in Northallerton, North Yorkshire, since 2019. In this role, he has successfully led his team to achieve the highest customer satisfaction scores in the region. Prior to his current position, he worked as the Operations Manager at Wickes from 2016 to 2018, where he focused on optimizing store operations. Additionally, he held the position of Acting Store Manager from 2018 to 2019 in Darlington, where he initiated a community engagement program that enhanced customer relationships and increased store footfall.
Previous Experience at B&Q
Liam Ridley has extensive experience in the retail sector, having worked at B&Q from 2007 to 2016. He began his career there as a Customer Service Assistant, serving for six years in South Shields. He then progressed to the role of Supervisor for seven months before becoming a Trading Manager from 2014 to 2016. During his tenure at B&Q, he was recognized for his leadership capabilities and contributed to various customer service initiatives.
Leadership and Mentorship Initiatives
At Wickes, Liam Ridley developed a mentorship program aimed at enhancing the skills of new employees and facilitating their integration into the team. His leadership has been acknowledged through an internal award for exceptional skills. He has implemented innovative sales strategies that have significantly improved store performance, demonstrating his commitment to both team development and operational success.
Community Engagement Initiatives
Liam Ridley pioneered a community engagement initiative during his time at Wickes, which aimed to strengthen local customer relationships. This initiative not only fostered a sense of community but also contributed to an increase in store footfall, reflecting his understanding of the importance of local engagement in retail success.