Lisa Goward
About Lisa Goward
Lisa Goward serves as the Head of Customer Delivery Service at Wickes, where she has worked since 2017. With extensive experience in customer service and logistics, she has held various managerial roles across several companies, including Wincanton, Argos, and Amazon.
Current Role at Wickes
Lisa Goward serves as the Head of Customer Delivery Service at Wickes, a position she has held since 2017. Based in Northampton, United Kingdom, she focuses on enhancing customer delivery experiences. Her role involves fostering partnerships with logistics carriers to improve fulfillment routes and implementing customer feedback mechanisms to refine delivery service propositions.
Previous Experience in Logistics and Customer Service
Prior to her role at Wickes, Lisa Goward accumulated extensive experience in logistics and customer service. She worked at Wincanton in various capacities, including Home Delivery Manager and Customer Service Manager. Additionally, she held the position of Client Services Manager at Argos and served as Carrier Manager at Amazon. Her experience spans over two decades in the logistics sector.
Education and Professional Development
Lisa Goward studied Business Studies and Finance at Milton Keynes College, where she completed her education from 1986 to 1988. This academic background provided her with foundational knowledge that supports her career in customer service and logistics management.
Expertise in Change Management
Lisa Goward has a strong background in change management and implementation initiatives within the logistics sector. She specializes in developing home delivery customer experience strategies and has a proven track record in creating service-driven cultures in challenging operational environments.
Career History Overview
Lisa Goward's career spans several notable positions across various companies. She began her career at Watford Football Club as a Promotions Coordinator and later worked at The Disney Store and Walt Disney World. Her roles in customer service management include positions at Fiege and Electrolux, where she honed her skills in customer relations and service delivery.