Luis Alejandro Culcay
About Luis Alejandro Culcay
Luis Alejandro Culcay is a Customer Service Representative at Wickes, with a strong background in hospitality and customer service roles, including positions at Hilton Worldwide. He holds multiple master's degrees in marketing and business from EAE Business School and has experience in various sectors, including food and beverage and bio-security.
Work at Wickes
Luis Alejandro Culcay has been employed at Wickes as a Customer Service Representative since November 2020. In this role, he focuses on providing quality service to customers and addressing their needs effectively. His experience in customer service is complemented by his previous roles in the hospitality industry, which enhances his ability to engage with customers and resolve issues efficiently.
Previous Experience at Hilton Worldwide
Luis Alejandro Culcay worked at Hilton Worldwide in various capacities. He served as a Food and Beverage Attendant in London from 2013 to 2014 for one year. Later, he held the position of Front Office Assistant at Hilton Diagonal Mar Barcelona for two months in 2015. He also worked as an Assistant Restaurant Manager at Hilton at the Ageas Bowl, Southampton, where he was employed in 2018 for one month.
Education and Expertise
Luis Alejandro Culcay studied at EAE Business School, where he achieved a Master of Science in Marketing from 2012 to 2013. He also attended Escuela Superior Politécnica del Litoral, earning a degree in Aquaculture Engineering with a specialization in Biotechnology from 2004 to 2010. His educational background provides him with a solid foundation in both marketing and technical fields.
Background in Customer Service and Sales
Luis Alejandro Culcay possesses a strong passion for customer service and sales. He emphasizes the importance of building long-term customer loyalty and aims to convert visitors into loyal customers. His experience in the hospitality sector, combined with his current role at Wickes, reflects his commitment to enhancing customer experiences and achieving company benefits.
Early Career and Other Roles
Before his roles at Hilton, Luis Alejandro Culcay worked at PROMARISCO S.A. (Grupo Pescanova) as a Bio-security Supervisor for five months in 2012. He also had a brief stint at Picture Perfect in 2011, where he was involved in sales for three months. These positions contributed to his diverse skill set and understanding of different industries.