Mark Nicholson
About Mark Nicholson
Mark Nicholson serves as the Operations Manager at Wickes in Sunderland, England, where he has worked since 2021. He also owns Mark Nicholson Imagery and has a diverse background in retail management and customer service.
Work at Wickes
Mark Nicholson has served as Operations Manager at Wickes since 2021, contributing to the company's operations in Sunderland, England. In this role, he conducts weekly and quarterly one-on-one meetings with colleagues to establish action plans and goals. He emphasizes the importance of merchandising, creating an appealing environment for both customers and staff, and ensuring product availability and ease of navigation. His focus on performance management includes setting and managing sales targets, which helps maintain a culture of consistent performance within the team.
Previous Experience at Dixons Carphone
Prior to his current role, Mark Nicholson held several positions at Dixons Carphone. He worked as a Branch Manager from 2018 to 2020, where he led a team and managed store operations in Durham. Before that, he served as Sales Team Lead from 2013 to 2018, and as a Sales Assistant from 2008 to 2013. He briefly worked as an Assistant Manager in 2020 for five months in Gateshead. His experience at Dixons Carphone equipped him with skills in customer service, team leadership, and sales management.
Entrepreneurial Venture: Mark Nicholson Imagery
Since 2017, Mark Nicholson has operated his own business, Mark Nicholson Imagery, based in Durham, England. This venture showcases his skills in photography and creative direction. His experience in managing this business complements his operational expertise gained in his corporate roles, allowing him to apply his knowledge of customer service and performance management in a different context.
Education and Training Background
Mark Nicholson's educational journey includes studying at St. Leonards, Durham, from 1996 to 2001, and attending New College Durham from 2006 to 2008. His educational background has provided him with a foundation that supports his professional development and management capabilities. He is also passionate about training and directing colleague performance, highlighting the importance of colleague development and support in his work.
Customer Relationship Management Skills
Mark Nicholson is known for his ability to build lasting relationships with colleagues and customers. He actively liaises with customers throughout their product journey, ensuring satisfaction and smooth service delivery. His focus on customer experience has led to the development of fantastic service opportunities, contributing to a positive environment both in-store and through external teams.