Nicola Welch
About Nicola Welch
Nicola Welch is a CX Transformation Manager at Wickes, where she has worked since 2019. She previously held the position of Customer Services Manager at Wickes for 12 years and worked in customer services at Royal and Sunalliance for 15 years.
Work at Wickes
Nicola Welch has been employed at Wickes since 2006. She initially served as Customer Services Manager for 12 years, overseeing customer service operations until 2018. In 2019, she transitioned to the role of CX Transformation Manager, where she has been focusing on enhancing customer experience strategies. Her current position is based in Northampton, England, and she has contributed to various initiatives aimed at improving customer engagement and satisfaction.
Previous Experience at Royal and Sunalliance
Prior to her tenure at Wickes, Nicola Welch worked at Royal and Sunalliance from 1988 to 2003. During her 15 years there, she held roles in customer services across multiple locations, including Northampton, Leicester, and Bristol. This experience provided her with a solid foundation in customer service management and operations, which she later applied in her roles at Wickes.
Education and Expertise
Nicola Welch attended Moulton School from 1982 to 1988, completing her education there. Her academic background has contributed to her expertise in customer service and transformation management. Over the years, she has developed skills in customer experience strategy, team leadership, and operational efficiency.
Professional Background
Nicola Welch has a professional background that spans over three decades in customer service roles. Her career began at Royal and Sunalliance, where she gained extensive experience before moving to Wickes. Her progression from Customer Services Manager to CX Transformation Manager reflects her commitment to improving customer experiences and her ability to adapt to changing business needs.