Will Jukes
About Will Jukes
Will Jukes is the Scotland Operations Manager at Wickes, where he has worked since 2017. He has a strong background in retail management, having previously held positions at World Duty Free Group and BP, and has contributed to enhancing customer service and operational strategies in Scotland.
Current Role at Wickes
Will Jukes serves as the Scotland Operations Manager at Wickes, a position he has held since 2017. In this role, he has played a significant part in enhancing customer service standards, which has led to increased customer satisfaction. He has been instrumental in implementing operational strategies across multiple locations in Scotland, contributing to the overall efficiency and effectiveness of the company's operations.
Previous Experience in Retail Management
Before joining Wickes, Will Jukes accumulated extensive experience in retail management. He worked as a Store Manager at Wickes from 2004 to 2017 in Edinburgh, where he managed store operations for 13 years. Prior to that, he served as a Sales and Service Manager at World Duty Free Group from 2000 to 2003 at London Stansted. He also held the position of Store Manager at BP for one year in 2003.
Education and Qualifications
Will Jukes has a solid educational background. He studied Music Technology & Electronics at James Watt College, achieving a Higher National Diploma (HND). He furthered his education at Stonebridge College, where he obtained a Diploma in Retail Management with Distinction in 2016. Additionally, he attended Oxford Summer School in 2018, completing an Academy program over 11 months.
Leadership Development and Team Management
Throughout his career, Will Jukes has participated in various leadership development programs at Wickes. These programs have helped him enhance his management skills and effectively manage large teams. His strong background in driving performance improvements in retail operations has been a key factor in his success in leadership roles.
Contributions to Store Formats and Layouts
Will Jukes has contributed to the successful rollout of new store formats and layouts in the Scottish region while working at Wickes. His involvement in these initiatives has helped modernize the retail experience and improve operational efficiency across the stores.