Mario Martinez
About Mario Martinez
Mario Martinez is an experienced Account Executive currently working at Wave Broadband as an Enterprise Account Manager. He has a strong background in the telecommunications industry, having previously held various managerial roles at Comcast and AT&T over a span of more than three decades.
Work at Wave Broadband
Mario Martinez has been serving as an Enterprise Account Manager at Wave Broadband since 2017. In this role, he focuses on managing enterprise accounts, leveraging his extensive experience in the telecommunications sector. His responsibilities include developing client relationships and ensuring customer satisfaction, which are critical for long-term business success.
Previous Experience at Comcast
Prior to his current position, Mario Martinez worked at Comcast for 11 years from 2005 to 2016 in Philadelphia, Pennsylvania. During his tenure, he held several roles, including Sales Manager, Sales Operations Manager, and Market Development Manager for Real Estate. His experience at Comcast contributed to his skills in customer satisfaction and retention.
Career at AT&T
Mario Martinez's career in telecommunications began at AT&T, where he worked for 21 years from 1979 to 2000 in Dallas, Texas. He held various positions, including Marketing Manager, Product Manager, Technical Project Manager, and roles in Sales and Customer Service. This extensive background provided him with a solid foundation in the industry.
Education and Expertise
Mario Martinez studied at National University, where he earned a Bachelor of Business Administration. He also studied Marketing and Business Management at the same institution from 1991 to 1993. His educational background supports his expertise in customer satisfaction, retention, and managing enterprise accounts.
Skills in Customer Satisfaction and Retention
Mario Martinez possesses strong skills in customer satisfaction and retention, which are essential for maintaining long-term client relationships. His proven track record in managing contact centers further enhances his ability to provide effective customer support and service in the telecommunications industry.