Thomas Kraft
About Thomas Kraft
Thomas Kraft is a Customer Success Manager at WiLine Networks, where he has worked remotely since 2022. He has previous experience in various roles, including Wireless Account Manager at Cellular Sales and Business Development Representative at dutchie.
Work at WiLine
Thomas Kraft has served as a Customer Success Manager at WiLine Networks since 2022. In this role, he focuses on enhancing customer satisfaction and ensuring that clients effectively utilize the company's services. His position is remote, allowing him to engage with clients across various locations. His experience in customer success contributes to the overall mission of WiLine Networks to provide reliable connectivity solutions.
Previous Experience in Customer Service
Before joining WiLine Networks, Thomas Kraft worked at Cellular Sales as a Wireless Account Manager from 2019 to 2021. In this position, he was responsible for managing customer accounts and providing tailored wireless solutions. Following his tenure at Cellular Sales, he transitioned to dutchie as a Business Development Representative for six months in 2021, where he focused on expanding the company's market presence. Additionally, he worked at PūrWell as a National Account Executive for six months in 2021, where he managed key accounts.
Education and Expertise
Thomas Kraft earned a Bachelor's degree in Leadership Studies from Regent University, where he studied from 2017 to 2019. His education provided him with foundational knowledge in leadership principles and practices, which he applies in his professional roles. This academic background supports his ability to manage customer relationships and drive success in his current position.
Career Timeline
Thomas Kraft's career includes various roles that highlight his expertise in customer service and business development. He began his professional journey at Cellular Sales, where he spent two years before moving to dutchie for a brief period. His experience at PūrWell further solidified his skills in account management. Since 2022, he has been contributing to customer success at WiLine Networks, reflecting a consistent focus on client engagement and satisfaction.