Lacie L.
About Lacie L.
Lacie L. is a Care Operations Specialist at Within Health, where she manages scheduling for over 80 clients and 120 providers across the U.S. She coordinates care and mediates conflicts with compassion, while staying updated on best practices in eating disorder and mental health treatment.
Work at Within Health
Lacie L. serves as a Care Operations Specialist at Within Health, a role she has held since 2022. In this position, she is responsible for managing the schedules of clients enrolled in virtual Intensive Outpatient Programs (IOP) and Partial Hospitalization Programs (PHP). Lacie coordinates care through daily meetings with clients' care teams, ensuring effective communication and support.
Client and Provider Management
Lacie manages the scheduling for over 80 clients and 120 providers across all U.S. time zones. This involves careful coordination to accommodate varying schedules and needs, ensuring that clients receive timely and appropriate care. Her role requires attention to detail and strong organizational skills to maintain effective operations.
Conflict Mediation Skills
In her role, Lacie mediates conflicts with clients across various levels of acuity and crisis. She approaches these situations with compassion, aiming to resolve issues effectively while maintaining a supportive environment for clients. Her ability to navigate complex interactions is a key aspect of her responsibilities.
Knowledge in Mental Health Treatment
Lacie regularly updates her knowledge on best practices and research in eating disorder and mental health treatment. This commitment to continuous learning allows her to provide informed support and contribute to the overall effectiveness of the care provided to clients.