Sydney Amjad
About Sydney Amjad
Sydney Amjad is a Zendesk Admin and Business Analyst at Wolf & Shepherd, where he has worked since 2021. He holds a Bachelor of Science in Information Technology from West Virginia University and has previous experience as a Customer Support Manager and Business Analyst at Sally Beauty.
Work at Wolf & Shepherd
Sydney Amjad has been employed at Wolf & Shepherd since 2021, serving as a Zendesk Admin and Business Analyst. In this role, Sydney is responsible for the design, configuration, and maintenance of the Zendesk instance. This includes managing integrations, triggers, automation, macros, queries, and dashboards. Sydney's work focuses on enhancing customer support processes and improving overall efficiency within the organization.
Previous Experience at Sally Beauty
Prior to joining Wolf & Shepherd, Sydney Amjad worked at Sally Beauty from 2019 to 2021. Initially serving as a Business Analyst, Sydney contributed to defining processes and establishing key performance indicators (KPIs). Later, as Customer Support Manager, Sydney collaborated with various teams to evaluate customer satisfaction (CSAT) metrics and proactively address customer needs.
Education and Expertise
Sydney Amjad holds a Bachelor of Science degree in Information Technology from West Virginia University. This educational background provides a strong foundation in technology and analytics, which Sydney applies in the roles of Zendesk Admin and Business Analyst. The expertise gained through formal education supports Sydney's work in process definition and customer support management.
Skills in Data Analysis and Dashboard Creation
In the role of Zendesk Admin, Sydney Amjad has developed skills in data analysis and dashboard creation. Sydney has created dashboards in Zendesk Explore to facilitate the analysis and sharing of business information and insights. This capability enhances decision-making processes and supports the organization's strategic objectives.
System Application Development
Sydney Amjad has developed a robust system application overview to support functionality through an online configuration knowledge base. This initiative aims to streamline processes and improve access to critical information, thereby enhancing operational efficiency within the organization.