Brooke Cole
About Brooke Cole
Brooke Cole is a Sr. Manager of Global Field Readiness at Workato, where she has worked since 2024. She has a background in education and extensive experience in customer success and product management, having held various roles at Applied Systems and Workato over the years.
Current Role at Workato
Brooke Cole serves as the Sr. Manager of Global Field Readiness at Workato, a position she has held since 2024. In this role, she is responsible for ensuring that the global field teams are equipped with the necessary knowledge and resources to effectively engage with customers. Her focus includes developing training programs and resources that enhance the capabilities of the field teams.
Previous Experience at Workato
Prior to her current role, Brooke Cole held several positions at Workato. She worked as the Customer Success Enablement Program Manager from 2021 to 2022, and as the Manager of Global Field Readiness from 2023 to 2024. Additionally, she served as the CSM Enablement Manager from 2022 to 2023, contributing to the development of customer success strategies.
Experience at Applied Systems
Brooke Cole has significant experience at Applied Systems, where she worked in various roles from 2016 to 2021. She began as a Product Instructor, then transitioned to an Implementation Specialist, and later served as a Senior Product Specialist for two years. She also held the position of Team Manager for eight months, overseeing team operations and performance.
Educational Background
Brooke Cole studied at East Carolina University, where she earned a Bachelor of Education (BEd) degree from 2001 to 2004. Her educational background in education has contributed to her ability to develop training and enablement programs in her professional roles.
Early Career at Bowen Insurance Agency
Before her tenure in the tech industry, Brooke Cole worked at Bowen Insurance Agency as a Producer/Customer Service Representative from 2009 to 2016. In this role, she was responsible for managing client relationships and providing insurance solutions, which laid the foundation for her skills in customer engagement.