Darcy Grabowski
About Darcy Grabowski
Darcy Grabowski serves as the CSM Team Lead for Embedded Platform at Workato, where she has worked since 2021. With a background in business strategy and extensive experience in customer success within the software industry, she effectively leads teams to achieve business objectives.
Work at Workato
Darcy Grabowski currently holds the position of CSM Team Lead for the Embedded Platform at Workato. She has been in this role since 2021, contributing to the company's focus on customer success within the software industry. Prior to her current position, she served as a Customer Success Manager for the Embedded Platform at Workato for two months in 2021. Her responsibilities include managing customer relationships and guiding teams to meet business objectives.
Previous Experience in Account Management
Before joining Workato, Grabowski worked at Reed Group as a Senior Account Management Executive from 2012 to 2017. During her five years in this role, she was based in Westminster, Colorado, where she developed her skills in account management and client relations. Additionally, she held the position of Client Service Manager at BT Conferencing for two months in 2012, further enhancing her experience in customer service.
Experience at Nutrislice, Inc.
Darcy Grabowski worked at Nutrislice, Inc. as the Senior Director of Client Solutions for eight months in 2020 to 2021. In this role, she focused on client solutions, leveraging her expertise in customer success to enhance client relationships and service delivery. Her tenure at Nutrislice contributed to her understanding of client needs within the technology sector.
Education and Expertise
Grabowski earned a Master of Arts in Organizational Management from the University of Phoenix, where she studied from 1996 to 1998. She also holds a Bachelor of Science in Apparel & Merchandising from Colorado State University, which she completed from 1989 to 1993. Her educational background supports her expertise in business strategy and development, essential for her leadership role in customer success.
Skills in Customer Success
Darcy Grabowski possesses strong skills in relationship management, which are vital for her role in customer success. Her experience in the computer software industry, particularly in managing customer success for embedded platforms, positions her effectively within the SaaS and iPaaS sectors. Her leadership capabilities enable her to guide teams towards achieving business goals and enhancing customer satisfaction.