Deb Villard
About Deb Villard
Deb Villard is the Director of Customer Support at Workato, where she focuses on building customer trust and enhancing self-sufficiency in automation processes. With a strong background in customer support management, she previously held roles at ReedGroup and Level 3 Communications, achieving notable customer satisfaction rates and response times.
Current Role at Workato
Deb Villard serves as the Director of Customer Support at Workato since 2021. In this role, she focuses on building customer trust and empowering clients to become self-sufficient with their automation and integration processes. Under her leadership, the customer support team has achieved a 97% customer satisfaction rate and maintains a first response time of less than two hours for customer inquiries. She oversees a 24x7x365 Product Support organization that acts as the initial point of contact for customers worldwide.
Previous Experience at ReedGroup
Before joining Workato, Deb Villard worked at ReedGroup as the Director of Customer Support from 2010 to 2017. During her seven years in this position, she developed strategies to enhance customer service and support operations. Her experience at ReedGroup contributed to her expertise in managing customer relationships and improving service delivery.
Experience at Visiting Angels
Deb Villard held the position of Agency Manager at Visiting Angels of Boulder County, Colorado, from 2019 to 2020. In this role, she was responsible for overseeing agency operations and ensuring high-quality service delivery to clients. Her management experience in this setting further developed her skills in customer support and operational efficiency.
Background at Level 3 Communications
Deb Villard worked at Level 3 Communications as Senior Manager of Enterprise Support and Data Center Operations from 1999 to 2007. During her eight years there, she implemented a strategy that led to a 25% improvement in Mean Time to Resolution (MTTR). This experience provided her with a strong foundation in technical support and operational management.
Education and Coursework
Deb Villard studied Business Administration at the University of Arizona. Her educational background has equipped her with the necessary skills and knowledge to excel in customer support and management roles throughout her career.