Edmund James Rano
About Edmund James Rano
Edmund James Rano is a Senior Product Support Analyst currently employed at Workato in the Philippines. He has a background in software development, having earned a BS in Information Technology from West Visayas State University, and has previous experience at IBM and Workato.
Current Role as Senior Product Support Analyst
Edmund James Rano currently holds the position of Senior Product Support Analyst at Workato. He has been in this role since 2022 and continues to contribute to the company's product support initiatives. His responsibilities include providing advanced technical support and ensuring customer satisfaction through effective problem resolution.
Previous Experience at Workato
Prior to his current role, Edmund worked at Workato as a Product Support Analyst from 2019 to 2022. During his three years in this position, he developed skills in troubleshooting and customer service, assisting clients with various product-related inquiries and issues.
Experience at IBM
Edmund Rano served as a Service Desk Analyst at IBM from 2015 to 2019. His four-year tenure at IBM took place in Nuvali, Sta Rosa, where he provided technical support and assistance to users, enhancing his expertise in service desk operations and customer interaction.
Educational Background in Information Technology
Edmund earned his Bachelor of Science in Information Technology with a major in Software Development from West Visayas State University. He studied there from 2011 to 2015, acquiring foundational knowledge and skills in software development and IT principles.