Heather Yan
About Heather Yan
Heather Yan is an Enterprise Customer Success Manager with extensive experience in customer success and consulting roles. She has worked for notable companies such as MuleSoft, Deloitte & Touche, and XANT.ai, and holds a B.A. in Economics from the University of California, Berkeley, and an MBA from The Wharton School.
Current Role at Workato
Heather Yan serves as an Enterprise Customer Success Manager at Workato, a position she has held since 2023. In this role, she focuses on enhancing customer satisfaction and ensuring successful implementation of Workato's integration and automation solutions. Her responsibilities include managing client relationships and driving value for enterprise customers.
Previous Experience at MuleSoft
Heather Yan worked at MuleSoft in various capacities from 2020 to 2023. She initially served as a Principal Customer Success Manager for two years, where she was responsible for customer engagement and success strategies. Following this role, she advanced to Senior Principal Customer Success Manager for one year, further solidifying her expertise in customer success management.
Educational Background
Heather Yan earned her Bachelor of Arts in Economics from the University of California, Berkeley, where she studied from 2005 to 2009. She later pursued a Master of Business Administration at The Wharton School, specializing in Entrepreneurial Management and Marketing & Operations Management, completing her degree from 2014 to 2016.
Career Path and Previous Roles
Heather Yan has held several positions across various organizations. She began her career as an Audit Intern at Deloitte & Touche in 2008. She then worked at FTI Consulting as a Consultant from 2009 to 2010. Following this, she held roles at Mercer as an Analyst and Associate from 2010 to 2014. In 2015, she was a Marketing and Growth Intern at LE TOTE. She also co-founded Global Ladder from 2016 to 2017 and worked at XANT.ai as a Business Value Consultant and Director of Customer Experience Strategy in 2018 and 2019.