James Allen
About James Allen
James Allen serves as the Director of Technical Services at Workato, where he leads initiatives focused on disrupting the outsourcing industry. With over 20 years of experience in information technology and outsourced services, he has held various leadership roles across multiple companies, including Canon Business Process Services and Coca-Cola HBC.
Work at Workato
James Allen serves as the Director of Technical Services at Workato, a position he has held since 2021. In this role, he leads the Technical Services Division, focusing on Business Process Outsourcing (BPO), Contact Centers, and Global Business Services (GBS). His mission is to disrupt the outsourcing industry by implementing innovative solutions that enhance operational efficiency.
Previous Experience at Canon Business Process Services
Prior to his current role at Workato, James Allen worked at Canon Business Process Services in various capacities. He served as Director of Digital Transformation Services from 2016 to 2020 and as Senior Manager of Information Governance Solutions from 2015 to 2016. Additionally, he held the position of Manager of Records and Imaging from 2013 to 2015, contributing to the company's focus on digital transformation and information governance.
Career Background in Technology and Consulting
James Allen has a diverse career background in technology and consulting. He worked as an ECM/BPM Consultant at Neocol Inc from 2010 to 2011 and later as Director of Technical and Support Services from 2011 to 2013. His experience includes roles at Coca-Cola HBC as IS Project Manager and Technical Support Specialist, as well as positions at Standard Life Employee Services Ltd, where he specialized in information governance and enterprise content management.
Education and Expertise
James Allen earned a BSc (Hons) in Engineering Design & Technology from Ulster University, graduating with a first-class degree. His educational background, combined with over 20 years of experience, has equipped him with expertise in information technology and outsourced services. He specializes in analyzing, measuring, improving, and optimizing business processes, with a proven track record of leading global engagements for Fortune 1000 companies.
Global Engagements and Impact
Throughout his career, James Allen has led engagements across various regions, including the UK, Ireland, mainland Europe, India, and the U.S. He has worked with major corporations such as Coca-Cola, Standard Life, Canon, and IBM. His roles have involved both client and vendor perspectives, allowing him to develop a comprehensive understanding of the business landscape in technology and outsourcing.