Joben Garcia
About Joben Garcia
Joben Garcia is a Product Support Analyst at Workato, where he has worked since 2022. He has a background in IT support and programming, with experience in various programming languages and web services.
Work at Workato
Joben Garcia has been employed at Workato as a Product Support Analyst since 2022. In this role, he provides technical assistance and support for the company's products, ensuring that clients receive effective solutions to their inquiries. His experience in product support contributes to the overall customer satisfaction and efficiency of the company's operations.
Previous Experience at NNIT
Before joining Workato, Joben Garcia worked at NNIT as a Support Center Analyst from 2019 to 2022. During his three years in this position, he was responsible for addressing customer support issues and providing solutions to enhance user experience. His role involved troubleshooting and resolving technical problems, which helped him develop strong analytical skills.
Technical Skills and Expertise
Joben Garcia possesses a range of technical skills, including proficiency in programming languages such as PHP, Javascript, SQL, and HTML. He also has experience with web services, specifically RESTful and SOAP, which are essential for modern web applications. His ITILv4 certification further indicates his expertise in IT service management, enhancing his capability in support roles.
Education and Qualifications
Joben Garcia studied at Pamantasan ng Cabuyao, where he earned a Bachelor of Science in Information Technology with a focus on Web Development from 2009 to 2014. This educational background provided him with foundational knowledge in technology and programming, which he has applied throughout his career in various support and analytical roles.
Experience at IBM
Joben Garcia also has experience working at IBM as an IT Helpdesk from 2015 to 2016. In this role, he provided technical support to users, helping to resolve issues related to IT services. His time at IBM contributed to his understanding of IT support processes and customer service.