Kevin Duran
About Kevin Duran
Kevin Duran is a Product Support Analyst at Workato, where he has worked since 2018. He previously served as a Technical Support Specialist at IBM from 2015 to 2017.
Work at Workato
Kevin Duran has been employed at Workato since 2018. He holds the position of Product Support Analyst, contributing to the company's mission of providing integration and automation solutions. His role involves assisting customers with product-related inquiries and ensuring a seamless user experience. In addition to his responsibilities as a Product Support Analyst, he also serves as a Solutions Consultant, where he engages with clients to understand their needs and provide tailored solutions.
Previous Experience at IBM
Before joining Workato, Kevin Duran worked at IBM as a Technical Support Specialist from 2015 to 2017. In this role, he provided technical assistance to clients, resolving issues related to IBM products and services. His experience at IBM equipped him with valuable skills in customer support and technical problem-solving.
Education and Expertise
While specific educational details are not provided, Kevin Duran's roles in technical support and product analysis suggest a background in technology or related fields. His expertise lies in customer support, technical troubleshooting, and solutions consulting, developed through his experiences at both IBM and Workato.
Background
Kevin Duran is based in Mountain View, California. His career in technical support began in New York at IBM, where he gained foundational experience before transitioning to Workato. His professional journey reflects a commitment to enhancing customer experiences through effective support and solutions.