Mahesh Motiramani
About Mahesh Motiramani
Mahesh Motiramani serves as the Head of Enterprise Customer Success at Workato, where he focuses on managing the Enterprise Business Unit portfolio and enhancing customer success strategies. He has extensive experience in customer success and program management, having held leadership positions at several technology companies, including MuleSoft, Comverse Technology, and Salesforce.
Current Role at Workato
Mahesh Motiramani serves as the Head of Enterprise Customer Success at Workato since 2023. In this role, he manages the Enterprise Business Unit portfolio, focusing on executive engagement, enterprise automation, and value realization. He has led the development of a methodology and segmentation strategy for the Enterprise Customer Success Management practice. Additionally, he is responsible for hiring elite talent and deploying a Customer Success stack and operating model to scale the Customer Success team. He has also developed and implemented a comprehensive Customer Success Manager (CSM) enablement and continuing education program.
Previous Experience at MuleSoft
Mahesh Motiramani has extensive experience at MuleSoft, where he held multiple positions. He served as Head of Customer Success (East) and Regional Director from 2016 to 2019, focusing on customer success strategies in the Greater New York City Area. He later worked as Senior Director of Strategic Accounts in Customer Success from 2019 to 2020. His roles involved managing customer relationships and ensuring successful implementations of MuleSoft's solutions.
Background in Customer Success at Comverse Technology
Motiramani has a significant background in customer success at Comverse Technology, Inc. He held various roles, including Sr. Director of Program Management (APAC|BSS) from 2010 to 2012 and Manager of VAS Delivery & Field Operations from 2004 to 2007. He also served as Director of BSS Product PreSales & Solutions in 2012 and as Team Leader of VAS Delivery Operations from 2001 to 2004. His experience at Comverse contributed to his expertise in managing customer success and program management.
Education and Professional Development
Mahesh Motiramani holds a Bachelor of Engineering in Electronics and Communication Engineering from Malaviya National Institute of Technology Jaipur, which he attended from 1992 to 1996. He also studied at the University of Rajasthan, earning a Bachelor of Engineering (B.E.) in Electronics and Communications during the same period. Additionally, he completed a course in Exponential Technologies at Singularity University in 2014.
Career Progression and Roles in Other Companies
Throughout his career, Mahesh Motiramani has held various leadership positions in customer success and client solutions. He worked at Tech Mahindra as Vice President of Client Success, Solutions & Professional Services from 2014 to 2016 and as AVP of Client Solutions from 2013 to 2014. He also served as Senior Director of Customer Success Group for Financial Services at Salesforce from 2020 to 2021 and as Director of Customer Success at Dataiku from 2021 to 2023. His diverse experience spans multiple industries and roles, contributing to his expertise in customer success.