Mercer Moore
About Mercer Moore
Mercer Moore is an Enterprise Customer Success Manager with extensive experience in customer advocacy and digital transformation. He has held positions at various companies, including Workato, Nitro, and Planview, and has developed methodologies to enhance customer success processes.
Current Role at Workato
Mercer Moore serves as an Enterprise Customer Success Manager at Workato, a position he has held since 2023. In this role, he focuses on enhancing customer relationships and driving digital transformation within complex organizations. His responsibilities include aligning customer success strategies with the strategic business objectives of clients, ensuring that their needs are met effectively.
Previous Experience in Customer Success
Prior to joining Workato, Mercer Moore accumulated extensive experience in customer success roles across various companies. He worked at Nitro, Inc. as an Enterprise Customer Success Manager from 2020 to 2022 and at Retool as an Enterprise & Strategic Customer Success Manager from 2022 to 2023. His roles involved building advocacy with customer executives and contributing to long-term customer strategies.
Consulting Background
Mercer Moore has a solid foundation in consulting, having worked at Mercer Moore Consulting from 2010 to 2019. During his nine years there, he operated remotely, providing consulting services that likely contributed to his expertise in customer success and relationship management. This experience laid the groundwork for his later roles in customer success management.
Educational Background
Mercer Moore studied at The University of Texas at Austin, where he completed the Texas Creative Program and earned a Bachelor of Science in Advertising. This educational background provided him with skills that are applicable in customer success and strategic communication.
Methodology Development and Digital Transformation Focus
Throughout his career, Mercer Moore has developed a comprehensive enterprise customer success methodology aimed at enhancing process creation and tooling improvements. He focuses on driving digital transformation within organizations by aligning customer relationships with their strategic business objectives, demonstrating his commitment to fostering growth and advocacy.