Mielan Raj
About Mielan Raj
Mielan Raj is a Senior Strategic Customer Success Manager at Workato, specializing in the APAC region. With a strong background in customer success and account management, he has achieved notable performance milestones across various roles in leading technology companies.
Work at Workato
Mielan Raj currently serves as the Senior Strategic Customer Success Manager for the APAC region at Workato. He has been in this role since 2023, contributing to customer success initiatives in a hybrid work environment in Singapore. Prior to this position, he worked as a Strategic Customer Success Manager at Workato from 2022 to 2023. His responsibilities include managing customer relationships and ensuring successful implementation of Workato's automation solutions.
Previous Experience at Salesforce
From 2020 to 2022, Mielan Raj worked at Salesforce as a Regional Customer Success Manager for Mulesoft. During his tenure in Singapore, he focused on enhancing customer satisfaction and success metrics. His efforts contributed to the overall performance of the customer success team in the APAC region.
Background in Engineering and Education
Mielan Raj holds a Bachelor of Engineering (Hons) in Chemical Engineering from Universiti Teknologi PETRONAS, where he studied from 2013 to 2017. He furthered his education by obtaining a Customer Experience Professional Certificate from California State University - East Bay, completing the program from 2021 to 2022. His academic background in engineering complements his expertise in customer success and account management.
Achievements in Customer Success
Mielan Raj has achieved notable success in his customer success roles. He attained the highest Customer Success Manager performance in both the APAC region and globally for the first half of fiscal year 2024. Additionally, he consistently surpassed performance goals, achieving a 176% blended attainment in the first quarter of fiscal year 2024 and a 234% blended attainment in the third quarter of fiscal year 2023.
Career Progression at Oracle
Mielan Raj held multiple positions at Oracle, starting as a Business Development Consultant for Cloud and Software Licenses in Australia and New Zealand from 2017 to 2018. He then transitioned to a Senior Business Development role for a brief period in 2019, followed by a position as a Territory Account Manager from 2019 to 2020. His experience at Oracle provided him with a strong foundation in cloud solutions and customer engagement.