Natalie Arkind
About Natalie Arkind
Natalie Arkind is a Senior Customer Success Manager at Workato, where she has worked since 2023. She has over a decade of experience in customer success roles, including positions at UserTesting, Alfresco, and MetLife.
Work at Workato
Natalie Arkind serves as a Senior Customer Success Manager at Workato, a position she has held since 2023. In this role, she focuses on ensuring customer satisfaction and success through effective management of customer relationships and support. Her experience in customer success positions her well to contribute to Workato's mission of helping organizations integrate their applications and automate workflows.
Previous Experience in Customer Success
Prior to her current role, Natalie Arkind worked at UserTesting as an Enterprise Team Lead in Customer Success from 2021 to 2023. She also served as a Customer Success Manager at UserTesting from 2018 to 2023. Her tenure at UserTesting spanned five years, during which she developed strategies to enhance customer engagement and retention. Additionally, she worked at Alfresco as a Customer Success Manager from 2012 to 2018, where she further honed her skills in customer relationship management.
Career Background
Natalie Arkind began her career as a Business Systems Analyst at MetLife, where she worked from 2005 to 2008. After her time at MetLife, she transitioned to Canvas Systems, an Avnet Company, serving as HP Intel Sales from 2009 to 2012. This diverse background in both systems analysis and sales has contributed to her expertise in customer success roles throughout her career.
Education and Expertise
Natalie Arkind earned her Bachelor of Business Administration (BBA) degree in Management Information Systems Technology from the University of Georgia - Terry College of Business. She attended the university from 2001 to 2005, gaining foundational knowledge that supports her career in customer success and technology management.