Regina (Pebbles) Noriel
About Regina (Pebbles) Noriel
Regina (Pebbles) Noriel is an Operations Assistant at Workato, with extensive experience in customer service and team management in the banking and finance sectors. She has held various roles at Genpact and Infosys Bpo, contributing to U.S. credit card collections and banking customer service from 2004 to 2017.
Work at Workato
Regina Noriel has been employed at Workato as an Operations Assistant since 2018. In this role, she contributes to the operational efficiency of the company, leveraging her extensive background in customer service and team management. Her position involves supporting various operational tasks and ensuring smooth processes within the organization.
Previous Experience at Genpact
Prior to her current role, Regina Noriel held multiple positions at Genpact. She served as a Team Unit Manager for the U.S. Credit Card Collections Account at Citi from 2014 to 2015. Before that, she was a Team Supervisor for the U.S. Banking and Finance Customer Service Account at Wells Fargo from 2012 to 2014. Additionally, she worked as a Customer Service Banker for the same account from 2008 to 2011, and as an Assistant Team Leader from 2011 to 2012.
Experience at Infosys BPO
Regina Noriel worked at Infosys BPO as a Team Leader for the U.S. Banking and Finance sector, specifically for Suntrust Bank, from 2015 to 2017. In this capacity, she managed a team and oversaw customer service operations, further enhancing her expertise in the banking and finance industry.
Education and Expertise
Regina Noriel earned her Bachelor of Science degree in Commerce, with a focus on Management, from the University of St. Paul Manila. She completed her studies from 1995 to 1999. This educational background has equipped her with foundational knowledge and skills relevant to her roles in operations and customer service.
Early Career in Customer Service
Regina Noriel began her career in customer service at Apac Customer Service Inc, where she worked as a Customer Service Representative for U.S. Healthcare Insurance from 2004 to 2007. This early experience laid the groundwork for her subsequent roles in the banking and finance sectors.