Rita Carnes
About Rita Carnes
Rita Carnes is a Senior Manager of Customer Experience at Workato, where she has worked since 2024. She has extensive experience in customer experience and operations, having held various roles at companies such as Wolters Kluwer, NAVIS, and Aruba.
Current Role at Workato
Rita Carnes currently serves as the Senior Manager of Customer Experience at Workato, a position she has held since 2024. In this role, she focuses on enhancing customer experience through data-driven insights and continuous improvement. She is also a member of the Diversity, Inclusivity, and Belonging (DI&B) Council at Workato, contributing to initiatives that promote an inclusive workplace culture.
Previous Experience at Workato
Prior to her current role, Rita worked at Workato as the CX Automations Manager from 2022 to 2024. In this capacity, she leveraged low-code/no-code platforms to enhance customer experience operations. Her work involved collaborating with cross-functional teams to achieve shared goals in customer experience management.
Professional Background
Rita has a diverse professional background with experience in various roles related to customer experience and operations. She worked as a Senior Operations Analyst at Wolters Kluwer from 2019 to 2021 and as a Senior Business Intelligence Consultant at NAVIS for five months in 2021. Additionally, she held positions at Aruba, ESG, and Fuzion, focusing on customer insights and business analysis.
Education and Expertise
Rita holds a degree in Computer/Information Technology Administration and Management with an emphasis on Web Development from Indiana University Indianapolis, completed in 2019. She also studied Journalism at Indiana University Bloomington from 1994 to 1996 and earned a certificate in Operations Management: Digital Strategy from Northwestern University - Kellogg School of Management in 2021. Her expertise includes utilizing AI technologies and actively listening to community feedback to drive improvements in customer experience.
Skills and Focus Areas
Rita Carnes specializes in fostering employee engagement and optimizing talent management within organizations. She empowers organizations to exceed customer expectations through data-driven insights. Her approach includes actively collaborating with teams to enhance customer experience processes and outcomes.