Roger Florano
About Roger Florano
Roger Florano is a Customer Support Manager at Workato, with a background in leadership and customer support across various industries. He holds a Bachelor's degree in Business/Commerce from Olivarez College and has previously worked at companies such as RingCentral, FIS, Xerox, VXI Global Solutions, and Accenture.
Current Role at Workato
Roger Florano serves as the Customer Support Manager at Workato, a position he has held since 2020. In this role, he oversees customer support operations, ensuring effective communication and resolution of client issues. His leadership contributes to enhancing customer satisfaction and streamlining support processes.
Previous Experience at RingCentral
Prior to his current role, Roger worked at RingCentral as an Account Manager for six months in 2011. His responsibilities included managing client accounts and providing support to ensure customer needs were met effectively.
Experience at FIS
Roger was employed at FIS from 2014 to 2016 as a Subject Matter Expert in Learning and Development. During his two years in this role, he was based in Manila, Philippines, where he focused on developing training programs and enhancing employee performance.
Educational Background
Roger Florano earned a Bachelor's degree in Business/Commerce from Olivarez College in Parañaque. His education provided a foundation for his diverse career in customer support, sales, and IT.
Diverse Skill Set
Roger possesses a diverse skill set that encompasses sales, account management, and IT support. His experience spans various industries, allowing him to adapt and apply his skills effectively in different roles, including training and development.