Ryan Helft
About Ryan Helft
Ryan Helft serves as the Director of Customer Success at Workato, where he has worked since 2021. He has extensive experience in customer success roles across various companies, including Birst and Accenture, and holds a BA in International Studies from Kenyon College and an MBA from USC Marshall School of Business.
Current Role at Workato
Ryan Helft serves as the Director of Customer Success at Workato, a position he has held since 2021. In this role, he focuses on enhancing customer satisfaction and driving retention rates. His leadership is instrumental in aligning customer success strategies with overall business objectives. Helft's experience in customer success management enables him to implement effective processes that contribute to operational efficiency.
Previous Experience in Customer Success
Prior to his current role, Ryan Helft held several positions in customer success across various companies. He worked at Birst as a Manager of Customer Success from 2020 to 2021 and as a Senior Customer Success Manager from 2015 to 2018. At People.ai, he was a Senior Customer Success Leader for 7 months in 2018-2019. His tenure at spigit as Global Director of Customer Success from 2009 to 2011 further solidified his expertise in the field.
Education and Expertise
Ryan Helft earned a Bachelor of Arts degree in International Studies from Kenyon College. He furthered his education by obtaining a Master of Business Administration (MBA) with a focus on Marketing and Entrepreneurship from USC Marshall School of Business. His academic background supports his strategic approach to customer success and operational management.
Achievements in Customer Success Management
Throughout his career, Ryan Helft has achieved significant milestones in customer success management. He led a team that achieved a 125.9% renewal rate and consumption targets, making it the top-performing group across six Customer Success Management teams. He established new processes around Success Planning and Renewal processes, which enhanced operational consistency and efficiency.
Team Leadership and Development
Ryan Helft has a strong focus on team leadership and development. He successfully recruited and trained new high-performing Customer Success Managers, increasing team capacity by 40%. His leadership style fosters a culture of integrity, collaboration, and accountability, which contributes to a growth mindset within his teams.