Sara Susman
About Sara Susman
Sara Susman is a Partner Experience Manager at Workato, where she has worked since 2022. She previously held various managerial roles at Kohl's for over a decade, focusing on internal communications, customer experience, and events.
Current Role at Workato
Sara Susman serves as the Partner Experience Manager at Workato, a position she has held since 2022. In this role, she focuses on creating technology solutions for large-scale collection and analysis of partner feedback. She leads analytics projects to derive actionable insights aimed at improving the partner experience. Additionally, she develops and conducts training to enhance the organizational use of partner experience tools. Sara designed and implemented the first Partner Experience program at Workato, driving operational best practices and leading change management efforts related to partner experience initiatives.
Previous Experience at Kohl's
Sara Susman has extensive experience at Kohl's, where she worked in various roles over a span of 14 years. She began as a Point of Sale Supervisor in 1999 and progressed through several positions, including Management Trainee, Learning and Development Coordinator, and Manager of Internal Communications. Her roles included managing project planning strategy and customer experience innovation. Sara's tenure at Kohl's allowed her to develop a comprehensive understanding of internal communications and partner engagement strategies.
Education and Qualifications
Sara Susman earned her Executive Master of Business Administration from the University of Wisconsin-Madison, completing her studies from 2008 to 2010. Prior to this, she obtained a Bachelor of Science in Business Administration with a focus on Marketing from the University of Pittsburgh, where she studied from 1998 to 2000. Her educational background provides a strong foundation for her roles in management and partner experience.
Career Progression
Sara Susman's career progression reflects a commitment to professional growth and development. She started her career at Kohl's as a Management Intern in 1999 and steadily advanced through various roles, accumulating experience in customer service, events, recognition, and internal communications. Over the years, she has taken on increasing responsibilities, culminating in her current role at Workato. This trajectory highlights her expertise in partner experience and operational management.