Tom Miklavic
About Tom Miklavic
Tom Miklavic serves as the Director of Success Operations at Workato, a position he has held since 2023. He has extensive experience in customer success and operations, having previously worked at HubSpot in various roles over a span of six years.
Work at Workato
Tom Miklavic currently serves as the Director of Success Operations at Workato, a position he has held since 2023. In this role, he focuses on enhancing customer success strategies and operational efficiency within the organization. Prior to this position, he worked at Workato as the Manager of Success Operations from 2020 to 2023, where he contributed to the development and implementation of success initiatives.
Previous Experience at HubSpot
Before joining Workato, Tom Miklavic held several roles at HubSpot from 2014 to 2020. He started as a Senior Customer Success Manager, where he focused on customer retention and satisfaction. He then progressed to Principal Program Manager in Services Strategy & Operations for 11 months, followed by a role as Senior Manager of Retention & Growth in Strategy & Operations for four years. His experience at HubSpot provided him with a strong foundation in customer success and operational strategy.
Education and Expertise
Tom Miklavic studied at the University of New Hampshire, where he earned a degree in Business with a focus on Sociology from 2008 to 2012. He also participated in an exchange program at the University of Oregon in 2010 for 11 months. His educational background equips him with a diverse perspective on business operations and customer engagement.
Career Progression
Tom Miklavic's career reflects a steady progression in customer success and operations roles. He began his journey at HubSpot as a Senior Customer Success Manager and advanced through various managerial positions, ultimately becoming a Senior Manager in Strategy & Operations. His transition to Workato as Manager of Success Operations and later as Director showcases his expertise and leadership in the field.