Joanna Isac
About Joanna Isac
Joanna Isac serves as the Lead Customer Support Representative at Workera, where she has worked since 2023. With a background in customer support and a focus on enhancing customer satisfaction through innovative processes, she has contributed significantly to the company's support strategies.
Work at Workera
Joanna Isac serves as the Lead Customer Support Representative at Workera, a position she has held since 2023. In this role, she focuses on enhancing customer support processes, particularly in relation to Workera's AI-powered measurement of skills. Prior to her current role, she worked as a Senior Customer Support Representative from 2022 to 2023, and as a Customer Support Representative from 2021 to 2022. Joanna has contributed to the development of customer support strategies that align with Workera's emphasis on innovation in AI, software, cloud, and cyber.
Previous Experience in Customer Support
Before joining Workera, Joanna Isac gained extensive experience in customer support roles. She worked at Softsys Hosting as a Customer Service, Sales & Marketing Associate from 2020 to 2021. Prior to that, she was a Key Account Manager at eApps Hosting from 2018 to 2020. Joanna also held various positions at eApps Hosting, including Customer Service Representative from 2010 to 2012 and Sales & Marketing Associate from 2012 to 2020. This diverse background has equipped her with a strong foundation in customer service and support.
Education and Expertise
Joanna Isac holds two Bachelor's degrees from Babes-Bolyai University, where she studied American Studies and International Relations and European Studies from 2004 to 2008. Her educational background provides her with a solid understanding of cultural and international dynamics, which she applies in her customer support roles. This academic foundation complements her professional experience in enhancing customer satisfaction and support processes.