Aiden Gray
About Aiden Gray
Aiden Gray is a Customer Success Manager for EMEA at WorkForce Software, with a background in customer experience management across various organizations. He has held positions at Xero, Rushlift, Feefo, and Lloyds Bank, and has studied Business Studies at St. Johns College and Havant College.
Current Role at WorkForce Software
Aiden Gray serves as the Customer Success Manager EMEA at WorkForce Software, a position he has held since 2021. In this role, he focuses on enhancing customer satisfaction and ensuring successful implementation of the company's software solutions across the EMEA region. His work involves collaborating with clients to understand their needs and providing tailored support to maximize their experience with the software.
Previous Experience at Xero
Prior to his current role, Aiden Gray worked at Xero as the Team Manager for Customer Experience from 2016 to 2020. During his four years in this position, he was responsible for overseeing customer support operations in Milton Keynes, United Kingdom. His leadership contributed to improving customer engagement and satisfaction within the organization.
Career at Rushlift
Aiden Gray held the position of UK Customer Experience Manager at Rushlift for a brief period from 2020 to 2021. His role involved managing customer interactions and enhancing service delivery in Northampton, England. This position followed his tenure at Xero and was part of his ongoing commitment to customer success.
Educational Background
Aiden Gray studied at St. Johns College in Portsmouth from 1985 to 1998, completing a 13-year education. He also attended Havant College, where he studied Business Studies and achieved a Higher National Diploma (HND) from 1985 to 1997. This educational foundation has supported his career in customer experience and management.
Professional History
Aiden Gray has a diverse professional history that includes roles at Feefo as Head of Onboarding EMEA & US, Lloyds Bank as Commercial Business Manager and Senior Bank Manager, and Portsmouth City Council as a Councillor and Chair of Planning. His experience spans various sectors, contributing to his expertise in customer success and management.