Alison Clayton
About Alison Clayton
Alison Clayton is a Customer Success Manager – Support at WorkForce Software, where she has worked since 2017. With a background in customer support and training, she has over 25 years of experience in various roles, including IT support and laboratory management.
Current Role at WorkForce Software
Alison Clayton has been serving as the Customer Success Manager – Support at WorkForce Software since 2017. In this role, she is based in Milton Keynes, United Kingdom, and has accumulated seven years of experience in customer support and success management. Her responsibilities include ensuring customer satisfaction and facilitating effective communication between clients and the support team.
Previous Experience in Customer Support
Before joining WorkForce Software, Alison Clayton worked as a Customer Support Analyst at Workplace Systems from 2016 to 2017. This position lasted for eight months and was also located in Milton Keynes, United Kingdom. Additionally, she spent 18 years at QUALITY SYSTEMS INTERNATIONAL (UK) LIMITED as an IT Support and Trainer, where she developed her skills in customer support and training.
Educational Background
Alison Clayton studied at the University of Leicester from 1982 to 1985, where she earned a Bachelor of Science (BSc) degree in Combined Sciences, focusing on Geology, Archaeology, and Biology. This educational background provided her with a strong foundation in scientific principles and analytical skills.
Career in IT Support and Training
Alison Clayton has extensive experience in IT support and training, having worked at QUALITY SYSTEMS INTERNATIONAL (UK) LIMITED for 18 years. Prior to that, she served as a Laboratory Manager at University College London from 1988 to 1998 for ten years. Her roles have equipped her with the ability to train others effectively and manage technical support tasks.
Skills and Expertise
Alison Clayton possesses strong problem-solving skills and the ability to work under pressure in agile environments. Her experience in training and customer support highlights her flexibility and capacity to organize and prioritize her workload effectively. These skills contribute to her success in her current role and previous positions.