Ben Nichols
About Ben Nichols
Ben Nichols is a Senior Cloud Services Engineer at WorkForce Software, with a background in system administration and technical support. He has over 20 years of experience in IT, including roles at the United States Marine Corps, Scheels, and Rackspace Technology.
Work at Workforce
Ben Nichols currently holds the position of Senior Cloud Services Engineer at WorkForce Software, a role he has occupied since 2021. In this capacity, he leads system deployment discussions and planning for cloud services. His responsibilities include acting as a liaison between customers and technical teams, ensuring that deliverables are feasible and supportable. He also serves as the escalation point for major technical issues, providing critical support to Rackspace technical teams.
Previous Employment History
Before joining WorkForce Software, Ben Nichols worked at Rackspace Technology as a Linux Enterprise Support Engineer from 2014 to 2021. His role involved providing support for Linux systems and serving as an escalation point for technical issues. Prior to that, he was employed at Scheels as Lead Systems Administrator from 2002 to 2013, where he managed system administration tasks. He began his career in the United States Marine Corps as an Accounting Clerk from 1995 to 1999.
Education and Expertise
Ben Nichols earned a Bachelor of Science degree in Computer Science from North Dakota State University, where he studied from 1999 to 2002. His educational background provides a strong foundation for his work in cloud services and system administration. His expertise includes system deployment, technical support, and customer advocacy, which he applies in his current role at WorkForce Software.
Technical Skills and Responsibilities
In his role as Senior Cloud Services Engineer, Ben Nichols is responsible for providing monthly account reviews and creating network diagrams. He leads discussions on system deployment and planning for cloud services, ensuring that technical teams can meet customer needs effectively. His experience in various technical roles has equipped him with a comprehensive skill set in cloud services and system administration.